Effective Date: July 1, 2026

Aces Hospitality Performance (“Aces,” “we,” “us,” or “our”) operates this website. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website or submit an inquiry through it.

Scope

This website is primarily intended for business audiences in the United States. If you access it from outside the United States, your information may be processed in the United States and other countries as described below.

This Privacy Policy does not apply to third-party websites, services, or social-media platforms linked from this website.

Information We Collect

Information You Provide

When you submit an inquiry, we collect the information you choose to provide, including:
 

• Full name

• Email address

• Restaurant or group name

• Professional role

• Areas where you are seeking support

• Information included in your message

• Any later correspondence you choose to send us

Please do not submit payment-card information, government identification numbers, medical information, or other highly sensitive personal information through the Inquiry form.

Information Collected Automatically

Wix, Google reCAPTCHA, and essential website-security tools may process limited technical and security information needed to operate and protect the website and Inquiry form. This may include:
 

• IP address

• Browser, device, and operating-system information

• Date and time of activity

• Cookie or similar-technology data

• Security, spam-prevention, or abuse-detection signals

This site uses Google reCAPTCHA and related spam-prevention tools. Google’s Privacy Policy and Terms of Service apply to its use of reCAPTCHA.

How We Use Information

We use personal information to:
 

• respond to inquiries and communicate with prospective clients;

• evaluate whether Aces may be a fit for a prospective engagement;

• provide requested information or follow up regarding a specific inquiry;

• maintain reasonable records relating to prospective and active client relationships;

• operate, troubleshoot, secure, and improve the website and Inquiry process;

• prevent spam, fraud, misuse, and security incidents; and

• comply with applicable legal, accounting, and recordkeeping obligations.

Submitting an Inquiry does not subscribe you to marketing emails. Aces does not currently add Inquiry submitters to a marketing list solely because they submit the form.

How Information Is Stored and Shared

The website and Inquiry form are operated through Wix. Inquiry submissions are stored through Wix Forms and may create or update a Wix contact record. Aces receives an internal notification when an Inquiry is submitted so that we can respond directly.

We may disclose personal information only as reasonably necessary to:
 

• Wix and service providers that support website hosting, form processing, contact management, security, or business email;

• Google reCAPTCHA and related security providers that help protect the Inquiry form from spam or abuse;

• professional advisers, insurers, or authorities where necessary for legal, compliance, security, or business-protection purposes; or

• comply with applicable law, legal process, or a valid governmental request.

Aces does not sell or rent personal information. Aces does not share personal information for cross-context behavioral advertising or targeted advertising.

Website Features and Tracking

As of the Effective Date, this website does not offer:
 

• online booking or scheduling;

• payment processing;

• visitor account registration or login;

• live chat, AI chat, or chat widgets;

• newsletter or email-subscription forms; or

• third-party inquiry forms or scheduling embeds.

Aces does not currently use Google Tag, Google Analytics, Google Tag Manager, Meta Pixel, Meta Conversions API, or third-party advertising or retargeting integrations configured by Aces.

Wix may provide operational and form-submission reporting as part of its platform services.

Cookies and Similar Technologies

Wix, reCAPTCHA, and essential site functions may use cookies or similar technologies to operate and secure the website, maintain reliable functionality, and protect the Inquiry form from spam or abuse.

You may be able to manage cookies through your browser settings. Disabling certain cookies or browser features may affect website functionality or form submission.

International Processing

Aces is based in the United States. Wix, Google reCAPTCHA, and other service providers may process personal information in the United States and other countries where they, their affiliates, or service providers operate.

Those locations may have privacy laws that differ from the laws of your state, province, or country.

Data Retention

We retain Inquiry submissions and related correspondence only for as long as reasonably necessary to:
 

• respond to the Inquiry;

• evaluate or manage a prospective or active client relationship;

• maintain legitimate business records;

• resolve disputes; and

• comply with legal, accounting, or reporting obligations.

We periodically review inactive inquiries and delete or de-identify information when it is no longer reasonably needed for these purposes.

Security

We take reasonable administrative, technical, and organizational measures to protect personal information within our control. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Requests

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you by emailing hello@aceshp.com. Use the subject line: Privacy Request

We may need to verify your identity before acting on a request. We may retain certain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, or maintain legitimate business records.

California Privacy Notice

For California visitors, the categories of personal information we may collect include:
 

• identifiers and contact information, such as name and email address;

• professional or business information, such as restaurant or group name and professional role;

• inquiry and preference information, such as selected areas of support and message content; and

• internet, device, security, and technical information, such as IP address, browser or device information, cookies, and reCAPTCHA-related activity signals.

We collect this information directly from you and automatically through our website platform, cookies or similar technologies, and security tools.

We use and disclose this information for the purposes described in this Privacy Policy, including responding to inquiries, evaluating prospective engagements, operating and securing the website, maintaining business records, and complying with law.

Aces does not sell personal information or share personal information for cross-context behavioral advertising.

Do Not Track and Global Privacy Control

Some browsers offer a “Do Not Track” setting. Because there is no uniform industry standard for responding to these signals, this website does not change its practices in response to Do Not Track signals.

Aces does not sell personal information or share personal information for cross-context behavioral advertising. Accordingly, a Global Privacy Control signal does not change our current practices.

Children’s Privacy

This website and its services are intended for business and professional audiences. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through this website, contact us at hello@aceshp.com.

External Links

This website may link to third-party websites or social-media platforms. Their privacy practices are governed by their own policies. Aces is not responsible for the privacy practices, security, or content of third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change. We will post the updated version on this page and revise the Effective Date.

Contact

For questions about this Privacy Policy or Aces’s privacy practices, contact:

Aces Hospitality Performance
hello@aceshp.com